Refund policy
At Kaantam, we take great pride in our handmade natural skincare products and want you to have a wonderful experience with every order.
Order Cancellation: You may cancel your order only before it has been dispatched. Once the order has been shipped, cancellations will not be accepted. To request a cancellation, please contact us immediately at info@kaantam.com with your order details.
No Returns Policy: Due to the nature of skincare and hygiene products, we do not accept returns on any opened or used products. All sales are final once the order has been dispatched.
Damaged, Defective, or Wrong Items: In the rare event that you receive a damaged, defective, or incorrect product, please contact us at info@kaantam.com within 48 hours of delivery with:
- Your order number
- Clear photographs of the product and packaging
Upon verification, you may choose either:
- A full refund to your original payment method, or
- A replacement of the same product
We will process your request promptly after verification.
Refund Processing Approved refunds will be credited to your original payment method. Processing time may vary depending on your bank or payment provider (typically 5–7 business days).
For any queries, reach us at info@kaantam.com.