Frequently Asked Questions
Products
Are Kaantam products natural?
Our products are handmade in small batches with carefully selected natural ingredients, and they are paraben-free. Water-based products, like our aloe vera gels, face serum and face moisturiser, contain a paraben-free cosmetic preservative so they stay safe to use through their shelf life.
Are your products suitable for sensitive skin?
Our products are formulated with natural ingredients suitable for most skin types. However, we always recommend performing a patch test before use, especially if you have sensitive or allergy-prone skin.
How do I do a patch test?
Apply a small amount of the product on the inside of your wrist or elbow. Wait 24 hours and check for any reaction before applying to larger areas.
What is the shelf life of your products?
Our products typically have a shelf life of 12 months from the date of manufacture. Please refer to the label on each product for specific details.
How should I store my Kaantam products?
Store in a cool, dry place away from direct sunlight. Some products like our Whipped Body Butter are best stored below 30°C to maintain their texture.
Orders & Payments
How do I place an order?
Simply browse our store, add your favourite products to the cart, and proceed to checkout. We accept all major payment methods.
Can I modify my order after placing it?
Orders can only be modified or cancelled before they are dispatched. Please contact us immediately at care@kaantam.com if you need to make changes.
Is it safe to make payments on your website?
Absolutely. Our store uses secure, encrypted payment gateways to ensure your payment information is always protected.
Shipping & Delivery
How long does dispatch take?
We dispatch all orders within 1–2 business days. During peak periods, dispatch may take up to 3 business days.
Do you offer free shipping?
Yes! We offer free shipping on all orders within India.
How long will delivery take?
Delivery typically takes 5–7 business days after dispatch, depending on your location. Remote areas may take slightly longer.
Do you ship internationally?
Not at the moment. kaantam.com delivers within India only.
How can I track my order?
Once your order is dispatched, you will receive a confirmation email with your tracking details.
Refunds & Cancellations
Can I return a product?
Due to the nature of skincare and hygiene products, we do not accept returns on opened or used products. All sales are final once dispatched.
What if I receive a damaged or wrong product?
We're sorry to hear that! Please contact us at care@kaantam.com within 48 hours of delivery with your order number and clear photographs. We will offer you a refund or replacement.
Can I cancel my order?
Yes, but only before the order has been dispatched. Contact us immediately at care@kaantam.com with your order details.
Get in Touch
Still have questions? We're happy to help! Reach out to us at care@kaantam.com or visit our Contact Us page.